Terms of Service

Terms of website use for Shapeholdings Limited trading as BUA FIT (UK)

Please read these terms and conditions carefully before using this site

What's in these terms?

You should keep a copy of these Terms for future reference.

These Terms, the App, Website and BUA FIT Service are only available in the English language.

The information that you provide about yourself to BUA FIT will only be used in accordance with our Private and Cookie policy. The Privacy and Cookies Policy does not apply to Third Party Sites (as defined below).

1. CAPITALISED TERMS USED IN THESE TERMS

1.1. Capitalised words and phrases in these Terms shall have the following meanings:

1. "App" or “Web App” means the BUA FIT mobile application;
2. "Appointment Time" means the specific date and time for a Booking;
3. "Booking" means a booking you have made using the App for a Service Provider Service;
4. "Cancellation Fee" has the meaning set out in Clause 11.3;
5. "Confirmed Booking" means a booking you have made using the App that is confirmed with a Service Provider
6. "Content" means the content and materials on the website/ App;
7. "Device" means the mobile telephone or handheld device onto which the App has been registered on
8. "Events Beyond Our Control" means events beyond our reasonable control, including without limitation fire, storm, flood, riot, civil disturbance, war, nuclear accident, terrorist activity and Acts of God;
9. "Login" means (i) any registered username and password accepted by BUA FIT
10. "Services" means the fitness services that the Service Provider provides;
11. "Service Fee" means the amount payable by you in respect of a Booking, as indicated on the App at the time you make a Booking;
12. "Service Provider" means a third party provider of a Service Provider Service;
13. "Service Provider Service" means any service provided by a Service Provider which is available to book through the App;
14. "Service Provider Terms" has the meaning given in Clause 3.2.2;
15. "Submission" has the meaning given in Clause 12.3;
16. "BUA FIT Service" means all or any of the BUA FIT services provided to Users including the ability to register for a User account, the provision of information on the App and Website, and the ability to book Service Provider Services using the App;
17. "BUA FIT" means an offer that may be provided by the App from time to time to acquire several Bookings that will be carried out within several number of session during a specified period of time;
18. "we/us/our" means Shapeholdings Limited, trading as BUA FIT, including where appropriate our employees and authorised agents;
19. "Website" means the BUA FIT website at buafit.co.uk
20. "Working Days" means a day which is not a Saturday, Sunday or a bank holiday in the UK; and
21. "User" means any person who uses the App, including a person who uses the App for the purpose of making a Booking, and any Service Provider who uses the App in connection with the provision of Service Provider Services.

1.2. Any words following the terms "including", "include", "in particular" or "for example" or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.

These terms and conditions (the "Terms") are the terms on which we (i) provide the App, Website and BUA FIT Service (each as defined below) to you including any updates or supplements to the App, Website or BUA FIT Service, unless such updates come with separate terms, in which case those terms apply, and (b) permit you to make Bookings (as defined below). If you invite other people to train with you then it must be facilitated through the BUA FIT service and these terms are adhered too.

Please read these Terms carefully before downloading the App and/or using the BUA FIT Service or Website. By accessing the App and/or the Website, you are agreeing to comply with these Terms (which shall include any App Store Rules (as defined below).

Operating system requirements: The App requires Internet access or having iOS / android smart phones. You are responsible for making any arrangements necessary for you to have access to the App and Website, including a connection to the Internet. You should be aware that use of the App and Website may impact your data usage or the charges to which you are subject under your mobile phone contract.

Please note: You must be aged 18 or over to use the App, Website and the BUA FIT Service. If you are under 18 or if you do not agree to these Terms, please do not use the App or Website or register as a user of the BUA FIT Service. If you invite other people to train with you then you are responsible for ensuring that they are aged 18 or over.

2. INTRODUCTION AND ABOUT US

2.1. The App and Website are owned and operated by Shapeholdings Limited, a company registered in England and Wales under registration number 10466004, with its registered office address at, 60C Mildmay Park, London, N14PR and trading as BUA FIT ("BUA FIT").

2.2. The App allows you to make Bookings for Service Provider Services. We provide you with information about the Service Provider Services within the App.

2.3. If you have any questions, complaints or comments about the App, Website or BUA FIT Service then please contact us.

2.4. Not VAT registered.

Shapeholdings Limited is registered as a data controller for the purposes of the Data Protection Act 1998. Our registration number on the register of data controllers maintained by the Information Commissioner is ZA419233. If you have any queries about how we use your personal data please contact us. Please read our Privacy and Cookie Policy.

3. APPLICATION OF THESE TERMS

3.1. Subject to Clauses 3.2 and 3.3, these Terms apply to your use of the App, Website and BUA FIT Service and booking of Service Provider Services.

3.2. We may make different versions of the App available as follows:

3.2.1. to Users wishing to use the App to make Bookings, in which case these Terms shall apply in full; and/or

3.2.2. to Service Providers to enable them to manage their profile on the App, Bookings and payments, in which case these Terms (except for Clauses 9 to 13 inclusive) shall apply in addition to the Service Provider’s separate agreement with BUA FIT in relation to the provision of Service Provider Services ("Service Provider Terms"). In the event of any conflict between these Terms and the Service Provider Terms, the Service Provider Terms shall take priority.

3.3. If any open-source software is included in the App, Website or any part of the BUA FIT Service, the terms of the applicable open-source licence(s) will apply in addition to these Terms, and will override these Terms in the event of a conflict. A list of the open source software used by BUA FIT, and details of the applicable licence terms, is available here.

4. ACCESS OF THE APP, WEBSITE AND BUA FIT SERVICE

4.1. In consideration of you agreeing to abide by the Terms, we grant you a non-transferable, non-exclusive licence to use the App on your Device and the Website, subject to these Terms, the Privacy and Cookies Policy and the App Store Rules.

4.2. You may download a copy of the App onto your Device and view, use and display the App on your Device for your personal purposes only (which may be commercial if you are using the App as a Service Provider). If you do not own the Device you download the App onto, you shall obtain permission from the owner(s) of the Device before downloading the App onto that Device.

4.3. You acknowledge that you (or the owner of the Device) may be charged by your (or their) service providers for Internet access when downloading and using the App or accessing the Website. You accept responsibility for the use of this App, Website and the BUA FIT Service on or in relation to any Device which you use, whether or not it is owned by you.

4.4. Except as expressly set out in these Terms or as otherwise agreed by BUA FIT, you agree:

4.4.1. not to copy the App, Website, BUA FIT Service or the Content in whole or in part except where such copying is incidental to normal use of the App or Website, or where it is necessary for the purpose of back-up or operational security;

4.4.2. not to rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify the App, Website, BUA FIT Service or the Content in whole or in part;

4.4.3. (except if you are a Service Provider) not to use the App, Website, BUA FIT Service or any Content, or to leave a rating, comment or review or make any Submission, for any commercial or non-personal purposes;

4.4.4. not to sell, resell or otherwise trade any Booking or Service Provider Services to or with any third party, or make or accept a Booking on behalf of a third-party except that you may invite friends to train with you if we agree to this or make this functionality available on the App. Any attempt to do any of the foregoing may, at our discretion, void the relevant Booking;

4.4.5. not to permit the App or Website or any part of it to be combined with, or become incorporated in, any other programs;

4.4.6. not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or Website or attempt to do any such thing except where such actions are essential for the purpose of achieving the inter-operability of the App or Website with another software program, and provided that the information obtained by you during such activities:

1. is used only for the purpose of achieving inter-operability of the App or Website with another software program;
2. is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
3. is not used to create any software that is substantially similar to the App or Website;

4.4.7. not to provide or otherwise make available the App in whole or in part in any form to any person;

4.4.8. not to impersonate another individual when using the App, the Website, the BUA FIT Service or any Service Provider Service;

4.4.9. not to download or access the App or Website or make a Booking unless you are aged eighteen or over;

4.4.10. that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by using the Edit My Profile function which is available on the App;

4.4.11. that you will only use the App, the Website, BUA FIT Service and the Service Provider Services and make Bookings for lawful purposes and in accordance with these Terms;

4.4.12. that in relation to any Submissions provided by you to use or uploaded by you to the App or Website, you have the right to do so and have obtained all necessary permissions and/or approvals;

4.4.13. not to publish, email, upload, transmit or otherwise disseminate any Submission, rating or review which is misleading, false, inaccurate, defamatory, obscene, indecent or which infringes copyright or other rights of third parties or may have the effect of being harassing, threatening, libellous or abusive or which is otherwise unlawful;

4.4.14. not to infringe our intellectual property rights or those of any third party; and

4.4.15. not to use the App, Website or BUA FIT Service:

4.4.15.1. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effects or promotes such purposes;

4.4.15.2. in any way that interrupts, damages, impairs or renders the App, BUA FIT Service or Website less efficient;

4.4.15.3. in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

4.4.15.4. to collect or harvest any information or data from the App or Website or our systems or attempt to decipher any transmissions to or from the servers running the App or Website;

4.4.15.5. to transfer files that contain viruses, trojans or other harmful programs;

4.4.15.6. to access or attempt to access the accounts of other Users or to penetrate or attempt to penetrate the App or Website security measures;

4.4.15.7. to advertise or promote third party or (except if you are a Service Provider) your own products or services, including by sending or procuring the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation; or

4.4.15.8. for the purpose of harming or attempting to harm minors in any way.

4.5. By using the App, Website and BUA FIT Service you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send using the App or Website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

4.6. You acknowledge that the App, Website and BUA FIT Service have not been developed to meet your individual requirement

5. RIGHTS GRANTED AND RESERVED

5.1. Except for any Submissions provided by you and except as otherwise provided in these Terms:

5.1.1. the App, the Website and all Content belongs to BUA FIT or its licensors. Your use of the App and the Website grants no rights to you in relation to the intellectual property rights in the App, Website or the Content (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties);

5.1.2. you may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the App, Website or Content or the computer codes of elements comprising the App and Website other than for your personal, non-commercial use. Modification of the Content or other prohibited use of the Content is a violation of BUA FIT or its licensors’ copyright and other proprietary rights. All trademarks, service marks and trade names displayed on the App and Website are proprietary to BUA FIT or its licensors.

5.2. You acknowledge that you have no right to have access to the App in source-code form.

6. AVAILABILITY, CHANGES AND UPDATES

6.1. We do not guarantee the availability of the App, Website, BUA FIT Service and/or any Service Provider Services.

6.2. We reserve the right to withdraw the App, Website and/or BUA FIT Service (in whole or in part) or amend any part of it (including but not limited to the Content, Service Provider Services and BUA FIT Service), for legal, regulatory or security reasons or due to a change in market conditions which affects our ability to provide the App, Website or the BUA FIT Service or make available any Service Provider Service to you.

6.3. From time to time updates to the App may be issued through the relevant App Store. Depending on the update, you may not be able to use the App or the BUA FIT Service until you have downloaded the latest version of the App and accepted any new terms.

6.4. BUA FIT reserves the right, at its discretion, to change these Terms for legal, regulatory or security reasons or due to a change in market conditions which affects our ability to provide the App, Website or BUA FIT Service or make available any Service Provider Service to you. When these Terms are changed, BUA FIT will publish details of the new Terms on the App and the Website as updated from time to time and will ask you to agree to the new Terms before you can continue using the App. However, if we change these Terms to your detriment, you may end your agreement with us by stopping use of the App, BUA FIT Service and Website and closing your BUA FIT account.

7. LINKS TO AND FROM OTHER WEBSITES

7.1. You may establish links to the Website provided:

7.1.2. you do not remove or obscure advertisements, the copyright notice or other notices on the Website; and

7.1.3. you stop providing links to the Website immediately if we require you to.

7.2. The App and/or the Website may contain links to other websites provided by third parties ("Third Party Sites"), either directly or through frames. You acknowledge that:

7.2.1. these links are provided for your ease of reference and convenience only;

7.2.2. BUA FIT does not control and is not responsible for the availability or content of Third Party Sites;

7.2.3. our inclusion of links does not imply any endorsement of the material contained in such Third Party Sites or any association with their operators;

7.2.4. except where expressly set out in these Terms, we shall not be liable to you in respect of any loss or damage which you may suffer by using any Third Party Sites and you agree that you will not involve us in any dispute between you and any Third Party Site.

8. REGISTRATION AND LOGINS

8.1. In order to access the App, you will be required to register a Login with BUA FIT.

8.2. To complete registration for an account, you must provide BUA FIT with any mandatory information which is requested. For more information please see BUA FIT private and cookie policy.

8.3. You promise that all information provided by you to BUA FIT or any Service Provider (whether on registration or a later date) shall be accurate and complete.

8.4. It is your responsibility to inform BUA FIT of any changes to your information (including in particular to your email address and payment details) by using the "Edit My Profile" function available on the App.

8.5. You should treat your Login as confidential and you are responsible for maintaining the confidentiality of your Login and for all activities that are carried out under the Login. Each registration is for a single user only.

8.6. BUA FIT does not permit any of the following, and you agree that you shall comply with such rules:

8.6.1. any other person sharing your Login;

8.6.2. access through a single Login being made available to multiple users on a network;

8.6.3. creation of multiple Logins by you; or

8.6.4. selection or use of a Login with the intent of impersonating another person.

8.7. We do not have the means to check the identities of people using the App. You are responsible for, and will be liable to BUA FIT for all use of the App made by you or anyone else using your Login (including, without limitation, in connection with any Bookings made using your Login) and for preventing unauthorised use of your Login. You agree to contact BUA FIT immediately if you believe or suspect that there has been any breach of security (e.g. the disclosure, theft or unauthorised use of your Login or any payment information). BUA FIT will not be liable to you or any third party for unauthorised use of your Login unless this is due to our negligence.

9. BOOKINGS AND SERVICE PROVIDER SERVICES

From time to time in conditions of extreme weather where BUA FIT deem that participation in outdoor fitness activities may risk the safety of both Service Providers and Consumers, we reserve to right to place a temporary moratorium on all BUA FIT activities until such weather risks pass. The consumer shall be entitled to a refund of any payment already made in respect of Bookings so affected.

9.1. The App provides you with information about, and the ability to book and pay for, various Service Provider Services.

9.2. Once registered as a User, you may view information regarding the Service Provider Services and make a Booking for Service Provider Services using the App.

9.3. The App will keep a record of all Bookings made by you using the App.

9.4. You are solely responsible for considering whether, and ensuring that, you are sufficiently fit and healthy to take advantage of the Service Provider Services you book using the App. You are also solely responsible for ensuring that any people that you invite to train with you are sufficiently fit and healthy to take advantage of the Service Provider Services you book using the App.

9.5. All Bookings are subject to confirmation by us and your agreement for a Booking is not complete until your booking request is confirmed within the App.

9.6. In order to confirm your Booking and/or to remind you of your Booking at a later date, you may receive emails and/or SMS messages from BUA FIT and/or in-App notifications.

9.7. Once your Booking has been confirmed:

9.7.1. we will allocate you a Service Provider and provide you with information about that Service Provider in advance of your Booking; and

9.7.2. we ask you to attend the Booking at the Appointment Time. Your Booking will not be valid for any Service Provider other than the Service Provider we have allocated to you in accordance with this Clause 9, any other Service Provider Service, or any other date or time. If you want to cancel your Booking, Clause 11 applies.

9.8. Sometimes the Service Provider who has been allocated to your Booking will need to cancel. You agree that we have no responsibility for any cancellation of a Booking by a Service Provider. However, we will communicate any such cancellation to you and use reasonable endeavours to allocate you an alternative Service Provider if there is one available. We will only allocate you an alternative Service Provider if there is one available who meets your preferences (as provided to us at the time you made the Booking). You will then be able to confirm the Service Provider if there is one available who meets your preferences. If we cannot allocate you an alternative Service Provider, we will not charge you for the Booking. If you do not wish to proceed with a Booking where we have allocated an alternative Service Provider, you may cancel the Booking and Clause 11 will apply.

9.9. While we make an effort to ensure that information displayed on the App about Service Providers and Service Provider Services is accurate, this information is provided by the relevant Service Provider and is and remains their responsibility. BUA FIT does not take responsibility for this material or its accuracy.

9.10. BUA FIT may also (but is not obliged to) carry out background checks in respect of Service Providers and/or take steps to verify that Service Providers have the licences, consents, qualifications and insurances that they are required to have under applicable laws, regulations and professional rules or that they are stated on the App as having.

9.11. You agree that each Booking is an agreement between you and the Service Provider. BUA FIT is not a party to such agreement and provides no guarantee in relation to the Service Provider’s performance of any Booking. Accordingly, you acknowledge that the Service Provider (and not BUA FIT) is responsible for:

9.11.1. the performance and quality of the Service Provider Services (including any equipment or advice provided by the Service Provider during a Booking);

9.11.2. obtaining all licences, consents, qualifications and insurances that they are required to have under applicable laws, regulations and professional rules or that they are stated on the App as having; and

9.11.3. complying with all applicable laws, regulations and professional rules in connection with the Service Provider Services.

9.12. However, you have certain rights by law in respect of your receipt of Service Provider Services, including that the Service Provider will provide the Service Provider Services to a reasonable standard.

9.13. You agree:

1. The Service Provider has the right to cancel a scheduled Booking provided:
   • The cancellation is in respect of a Booking advertised a minimum of 48-hours in advance of the scheduled Booking time;
   • The Service Provider has been unable to obtain a replacement Service Provider to honour the Booking;
   • In the event that the Service Provider is unable to obtain a suitable replacement, that notice is communicated to Consumers not later than 12-hours prior to the scheduled Booking;
   • In the event of such cancellation, the Consumer shall be entitled to a refund of any payment already made in respect of the Booking so affected;
   • In the event of a same-day Booking, the Service Provider will be subject to the terms of Clause 3 (a)-(c).
   • If you book a BUA branded class; there is a risk we can’t get the class covered due to limited suppliers on our marketplace at busy times, bank holidays, public holidays or suppliers canceling or having an emergency. If this is the case you will be offered a refund or up to two class credit. BUA has the right to say the class is canceled up to 2 hours before the class time to give BUA the best possible chance of getting the class covered for our customers.
2. In the event of a Service Provider failing to communicate that they are unable to fulfil a scheduled Booking in accordance with Clause 2(e) or failing to appear for a scheduled Booking, we will charge Cancellation and Service Fees to compensate the Consumer and BUA FIT as follows:
   • The Service Provider will be personally responsible for reimbursing payments to Consumers;
   • The Service Provider will be liable to BUA FIT for the 20% loss of revenue from the Booking;
   • The Service Provider will be subject to an immediate review of the circumstances of the cancellation or no-appearance, and may have their engagement with BUA FIT terminated subject to the conclusions of the review.
3. The Service Provider agrees that no financial transactions in respect of services provided through BUA FIT shall occur directly between Service Provider and Consumer and that all monetary transactions shall be mediated by BUA FIT.
4. The full payment for a completed scheduled Booking shall be due to the Service Provider on successful completion of the Booking and same shall be transferred to the Service Provider within 3-5 working days of the Booking.
5. The Service Provider agrees to have a valid policy of Public Liability Insurance in effect for the period during which they are engaged with BUA FIT and to possess a minimum of Level 3 Personal Trainer qualification.

9.13.1. that we may pass on certain information about you to the Service Provider in connection with each Booking you make, so that the Service Provider can provide the Service Provider Services.

9.13.2. to proactively inform the Service Provider on or before commencement of the relevant Service Provider Services of any relevant health conditions (such as illnesses or injuries) that may affect the provision or your receipt of the Service Provider Services or that of any person who you invite to train with you. Whilst we may provide some of this information to the Service Provider if you have chosen to make it available to us (as stated in our private and cookie policy), you agree that we are under no obligation to do so;

9.13.3. to provide relevant information relating to your health and fitness and the health and fitness of any person who you invite to train with you where such information is requested by the Service Provider before commencement of or during the provision of the Service Provider Services; and

9.13.4. that you are responsible for wearing suitable clothing, bringing water and keeping yourself suitably hydrated during each Booking and for ensuring that any person who you invite to train with you also does so.

9.14. You agree that you shall not (and shall not encourage any person who you invite to train with you to):

9.14.1. contact a Service Provider for any reason (including to book another session with that Service Provider outside of the App) after a Booking has completed, except by making another Booking with that Service Provider using the App or with our prior written consent (which we may withhold at our sole discretion); or

9.14.2. engage or attempt to engage any Service Provider to provide services (other than by making a Booking

9.15. The Service Provider agrees that all Bookings shall be conducted outdoors in accordance with the BUA FIT brand and policies. It shall be a breach of the terms of engagement between the Service Provider and BUA FIT for the Service Provider to conduct Bookings indoors and/or within their own premises. ing the App).

9.16. All BUA FIT Trainers are responsible for claiming a licences from Local Authorities for all classes operated on the platform.

10. PRICES AND PAYMENT

10.1. The Service Fee for any individual Service Provider Service is as stated on the App at the time you place your Booking, except in the case of obvious error. The Service Fee is inclusive of UK VAT.

10.2. We try to ensure that all prices on our App are accurate but errors may occur. If we discover an error in the Service Fee we will inform you as soon as possible and give you the option of reconfirming your Booking at the correct price or cancelling it. If you cancel no payment will be taken from you.

10.3. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. You agree that payment pre-authorisation checks may be carried out on our behalf in respect of an amount equal to the Service Fee when you make a Booking. If the issuer of the card or provider of the payment service which you are using refuses to authorise payment we will not accept your Booking (or if already accepted, we will give you notice that your Booking is cancelled) and we will not be responsible for any delay or non-performance of the Service Provider Services.

10.5. You confirm that any card or payment account you use to make a Booking is yours or that you have authorisation from the owner of the card or payment account to make such payment.

10.6. Unless you cancel a Booking in accordance with Clause 11.2, the Service Fee (or where Clause 11.3 applies) the Cancellation Fee will be debited from your account upon or shortly after the Appointment Time (or if earlier, when you cancel the Booking).

10.7. We are not responsible for your card issuer, bank or payment service provider charging you as a result of our processing of payments from you in accordance with these Terms.

11. CANCELLATION OF BOOKINGS AND REFUNDS

11.1. You have the right to cancel a Booking request any time until you have confirmed a booking with a Service Provider.

1. if you are making the Booking within such twelve (12) hour period, within five (5) minutes of you having confirmed on the App that you want to make the Booking ("Grace Period").

11.3. If you use the App to cancel a Booking within 12 hours of the start time of your Booking or, where relevant, after the Grace Period has elapsed, we not charge you of the Service Fee (such amount being inclusive of VAT) ("Cancellation Fee") as stated in Clause 10.6.

11.4. You will be charged the Service Fee, plus VAT, as stated in Clause 10.6 if you:

11.4.1. cancel a Booking other than as permitted under Clauses 11.1 and 11.2; or

11.4.2. attempt to cancel a Booking on or after the Appointment Time; or

11.4.3. fail to attend a Booking at the Appointment Time and/or at the correct location.

11.5. We charge Cancellation Fees and Service Fees as stated in Clauses 11.3 and 11.4 to compensate the Service Provider, because the Service Provider is unlikely to be able to make another Booking where you cancel with short or no notice.

11.6. We may waive our rights under Clause 11.3 or 11.4 in our sole discretion where you have been unable to cancel a Booking without incurring the Cancellation Fee or Service Fee for genuine reasons which were outside of your control. Please contact us if this is the case.

11.7. If you attempt to attend a Booking at the relevant Appointment Time but the Service Provider has entered administration, insolvency, bankruptcy (or any similar situation which affects the Service Provider’s ability to provide the Service Provider Services) or is no longer in business, or if the Service Provider is not available to provide the Service Provider Services at the Appointment Time, we will provide you with a refund for the Service Fee on request.

12. COMPETITIONS AND PROMOTIONAL OFFERS

From time to time we may offer you the chance to enter competitions or take up certain promotional offers. We will alert you to any additional terms which apply to such competitions or promotions at the relevant time.

13. RATINGS, COMMENTS, COMPLAINTS, FEEDBACK AND SUBMISSIONS

14.1. After the Appointment Time for a Booking, you may be invited to provide a rating and add comments in relation to your experience of the Service Provider Service. You may also provide feedback or raise any complaints in relation to a Service Provider or Service Provider Services by contacting us. We will attempt to resolve any complaints but do not guarantee that we will be able to do so. If possible, please raise any complaints within 24 hours of the Booking so that we can investigate the nature of your complaint in the best possible way.

14.2. You agree that:

14.2.1. we may share your ratings, comments and details of any complaint with the relevant Service Provider, as further described in the private and cookie policy and

14.2.2. we may use your rating for a Service Provider to calculate and publish an average rating for that Service Provider.

14.3. The App and/or Website may also enable you to upload other material onto the App and/or Website, such as links, comments, photos and articles (such material, except where it is provided by a Service Provider, shall be referred to as "Submissions". Any such material which is provided by a Service Provider is subject to the Service Provider Terms rather than these Terms).

14.4. By making any Submission via the App and/or Website, you grant us the right to use such Submission at our own discretion in any media including, without limitation, to edit, copy, reproduce, display, disclose, post and remove such Submissions from the App and/or Website.

14.5. BUA FIT is under no obligation to display your Submissions on the App or Website and reserves the right to remove, edit or adapt your Submissions at any time and for any reason.

14.6. Where other Users post Submissions on the App, such material remains the responsibility of the User who posted them and BUA FIT takes no responsibility for the accuracy or otherwise of such material.

15. REFERRAL PROGRAM

15.1. You may be able to earn account credit by referring your friends to make a Booking via the App (the "Referral Program"). For each friend you refer to BUA FIT for which a Booking is completed, you may be able to receive BUA FIT Session Credits. "BUA FIT” Session Credits" are "points" issued by BUA FIT that may be applied as credits toward future Confirmed Bookings made by you via the App.

15.2. To receive a Session Credit you must share the referral code with a friend. Your friend then has to create a BUA FIT login and make a Booking using the App. Once their Booking is confirmed by us and your friend has paid the Service Fee, which is not subsequently cancelled, we will credit your account with a free session. This is known as a "Qualifying Referral". You may share the referral code using the App (it will offer some options to do it). The time limit for use of the referral code as well as rules of using it together with other promotions may be changed from time to time by BUA FIT of which you will be informed by the App.

15.3. The referral link should only be shared with your friends and should only be used for personal and non-commercial purposes. You are not permitted to publish or distribute the link on platforms or media where you are a contributor but not the primary content owner (such as Wikipedia, coupon websites or Reddit).

15.4. Any Session Credits that you earn will be shown in your BUA FIT account in a commercially reasonable amount of time after the Qualifying Referral has been completed. The Session Credits you earn will be shown on your credits page. Session Credits can be accrued solely by you and you may not earn credits by permitting another individual to use your BUA FIT account. Session Credits accrued in multiple BUA FIT accounts may not be combined into one BUA FIT account. You may not earn Session Credits by creating multiple BUA FIT accounts. You are responsible for keeping track of the Session Credits in your account.

16. LIABILITY

16.1. You acknowledge that we have limited control over the nature and content of Submissions uploaded by you and other Users.

16.2. You agree to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

16.3. If we take legal action against you for non-payment or any other breach of these Terms and a court makes an award in our favour, you will be responsible for all costs allowable by the Courts.

16.4. We reserve the right to suspend, restrict or terminate your access to the App, Website and the BUA FIT Service at any time without telling you if we have reasonable grounds to believe you have breached any of these Terms. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

16.5. We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

16.6. Nothing in these Terms is intended to affect your statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

16.7. If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such breach, up to a maximum of the greater of (i) the amount paid by you to us for Bookings you have made in the twelve (12) months prior to any such loss being incurred by you, and (ii) five hundred pounds sterling (£500). Losses are foreseeable where they could be contemplated by you and us at the time of entering into these Terms.

16.8. You agree that BUA FIT will not be liable to you and/or any third party for or in connection with:

16.8.1. losses not caused by our breach of these Terms;

16.8.2. any consequential or incidental losses which are a side effect of the main loss or damage and are not reasonably foreseeable by you and us at the time of entering into these Terms, for example: loss of business, profits, opportunity, income or revenue;

16.8.3. failure to provide the BUA FIT Service, Website or the App or to meet any of our obligations under these Terms where such failure is due to Events Beyond Our Control;

16.8.4. the performance or non-performance of the Service Provider Services by the Service Provider, or matters which are the responsibility of the Service Provider, including the standard and quality at which the Service Provider Services are performed, any equipment or advice provided by the Service Provider, the Service Provider’s compliance with applicable laws, regulations and professional rules, and the Service Provider’s responsibility for obtaining and maintaining licences, consents, insurances and qualifications.

17. NOTIFYING EACH OTHER

If we need to notify you of any matter in relation to these Terms, we will do so by email to the email address which you gave when registering (or any updated address provided by you via the "Edit My Profile" function). If you need to notify us of any matter you should contact us.

18. TERMINATION

18.1. We may terminate our agreement with you (as set out in these Terms) immediately by written notice to you for any reason at any time if you breach any term of these Terms.

18.2. You may terminate your agreement with us (as set out in these Terms) immediately at any time by closing your account, uninstalling the App and ceasing to use the App and Website.

18.3. On termination for any reason:

1. all rights granted to you under these Terms shall cease;
2. if you have not already done so, we will close your BUA FIT account and you must immediately cease all activities authorised by these Terms, including your use of the BUA FIT Service, App and Website;
3. if you have not already done so, you must immediately delete or remove the App from all Devices and immediately destroy all copies of the App then in your possession, custody or control and if requested, certify to us that you have done so; and
4. any amounts due from you in respect of Bookings shall remain due and payable in accordance with Clauses 10 and/or 11 as applicable. If we terminate under Clause 17.1, we will cancel any Bookings where the Appointment Time falls on or after the termination date. If you terminate under Clause 16.2, you are responsible for cancelling any Bookings where the Appointment Time falls on or after the termination date, in accordance with Clause 11. If you fail to do so, you may be required to pay Service Fees, as stated in Clause 11.

19. TRANSFER OF THIS AGREEMENT

19.1. We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. You agree that we may do so provided that:

19.1.1. this will not adversely affect the standard of the BUA FIT Service you receive under these Terms; and

19.1.2. in the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under these Terms to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.

19.2. These Terms are personal to you. Except as stated in Clause 18.1, you may not transfer any of your rights or obligations under these Terms to anyone else.

20. LAW APPLYING TO THIS AGREEMENT

If you wish to take court proceedings against us you must do so within England. The laws of England and Wales will apply to any dispute between BUA FIT and you in relation to these Terms, and between you and a Service Provider in relation to a Booking, the Service Provider and/or Service Provider Services.

21. GENERAL

21.1. These Terms are not intended to give rights to anyone except you and us. This does not affect our right to transfer these Terms as set out above.

21.2. If any term is disallowed or found to be invalid by any court or regulator, the other provisions of these Terms shall continue to apply.

21.3. Headings in these Terms are for convenience only and will have no legal meaning or effect.

22. SUBSCRIPTIONS

Unlimited fitness classes all the time. Any class, any trainer, any location, outdoors and online. Payments taken once a month a rolling 30 day contract. Cancel anytime.

Sign up to our BUA Unlimited trial for 14 days at £14. If you don’t cancel by the end of day 14, your subscription will automatically convert to the full price of £99 per month or any discount code price your purchased at. Above terms apply.